Support Center

Deposits & withdrawals

How can I fund my account?
At this time, we accept regular bank transfers for all countries, and we have 2 other options for the Netherlands and Germany. For all countries we have...
Fri, 16 Oct, 2020 at 2:46 PM
How do I authorize the deposit in my Comdirect online banking web site?
Please use smsTAN (mobile TAN) as authentication option when selecting authentication method while confirming your deposit in the Comdirect online banking m...
Tue, 1 Dec, 2020 at 5:18 PM
Why can't I make a deposit from Comdirect bank after I've reset my Strong Customer Authentication (SCA)?
If you have reset your Comdirect SCA app, please allow 48 hours after before trying to make a deposit using SafeConnect.
Tue, 1 Dec, 2020 at 5:20 PM
Problems depositing with SafeConnect?
After confirming your BUX deposit on the mobile banking web site, please log out of the mobile banking web site to ensure BUX receives your payment details ...
Thu, 3 Dec, 2020 at 4:42 PM
Why does Commerzbank say my deposit is not authorized?
Please change the payment limit for cross border payments (which is by default set to zero) in the Commerzbank mobile or desktop banking website or desktop ...
Tue, 1 Dec, 2020 at 5:21 PM